Support

Support request

For questions or issues with CSB software, reach our support team through the channels below.

Back to support

Describe the problem once – our team reviews it and gets back to you. No need to repeat yourself three times on the phone.

Overview

  • Help center with ticket form for structured requests, screenshots and attachments.
  • Email to support@csb-software.de for topics you want documented in writing.
  • Phone: when the ticket calls for it, our team will call you back.

After-hours emergency service

If you need to reach us outside regular office hours – Friday 16:45–18:00 or Saturday 09:00–14:00 – please use the dedicated emergency form.

Open a ticket in the help centerContact emergency service

Let's talk about your shop – not about our software.

We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.