24/7 appointment requests – fewer phone calls
Embedded in your website, in your colors. Customers request their appointment without calling – also after hours and on weekends.
Digital Service Advisor · Beta
Free up the phone. 24/7 requests. Workshop confirms.
Your customers request appointments around the clock on your website. The AI captures the request and suggests free slots from your CSB calendar. You confirm the appointment – nothing is booked without your approval.
The Digital Service Advisor is an AI assistant on your website. It takes appointment requests when nobody can pick up the phone – in the evening, on weekends or during the busy season. Each request arrives in your CSB calendar, ready to review, and you accept or decline it. The advisor is currently launching its beta with a small group of selected dealers.
Free slots from your CSB calendar
The advisor only suggests times that are free in your calendar and in your staff schedule. You decide which calendar and which staff members it uses.
AI captures the request
The customer's message becomes a structured request: the service from your service catalogue, vehicle, preferred date and contact details. The assistant asks for any missing information straight away.
The workshop confirms – not the AI
The request appears in your CSB calendar. You accept or decline it – only then is the appointment confirmed. Nothing is booked without your approval.
No double entry
When you accept, the appointment opens already filled in with the details from the chat. No retyping, no phone notes.
Automatic reply to the customer
After your decision, the customer automatically receives a confirmation or cancellation by email or SMS – provided notifications are set up for your business.
Not just for the workshop
You can connect any calendar. The main use case is the workshop – with a separate calendar, you can also offer test rides, for example.
Embedded on your website
One file and a short code snippet – added by you, your web agency or us. Colors and position can be adapted to match your site.
Beta: launching with selected dealers
We're launching the Digital Service Advisor with a small group of selected dealers and onboard each one personally. During the beta, we'll keep improving it together with you. Interested? Request a beta spot – no obligation.
Beta phase
Request a beta spot
We're launching the Digital Service Advisor with a small group of selected dealers, onboarding each one personally and improving it together. Leave us your details and we'll get back to you personally to discuss whether and when it's a good time for you to get started. There's no obligation.
Frequently asked questions about the Digital Service Advisor
Does the AI book appointments by itself?+
No. The AI captures the request and suggests free slots. An appointment is only confirmed once you accept it in CSB. The customer then automatically receives a confirmation – provided notifications are set up.
What do I need for the Digital Service Advisor?+
CSB S2 with a calendar (for example your workshop calendar) that has staff or resources assigned with up-to-date working hours, plus your own website with HTTPS where a short code snippet can be added.
How does the advisor get onto my website?+
A file is uploaded to your website and a short code snippet is added. You can do this yourself, your web agency can take care of it, or we can help you.
What about data protection and AI?+
The assistant always makes clear in the chat that it is an AI. Processing takes place in data centers in the EU. We sign a data processing agreement (DPA) with you and provide suggested wording for your privacy policy.
What can't the advisor do (yet)?+
It specialises in appointment requests. It does not answer general questions – for example about prices, opening hours or repairs – and it does not take phone calls. It directs such questions to your team.
Who can take part in the beta?+
We're starting with a small group of selected dealers who use CSB S2 and have their own website. Just send us a request – there's no obligation, and we'll get back to you personally to discuss whether and when it's a good time for you to get started.
Let's talk about your shop – not about our software.
We're on it: Effi, Nils and Aaron from our sales team get back to you personally – no call center, no script.