Always reachable – phone relief
Embedded in your site, in your look. Customers submit requests without a phone call, also at night and on weekends – standard enquiries move off the phone line.
Digital service advisor · Waitlist
Free up the phone. 24/7 requests. Workshop confirms.
Workshop appointments, test rides, advisory bookings: customers submit their request online – any time. The AI qualifies the request, your workshop confirms the appointment. No automatic booking without approval.
The Digital Service Advisor is CSB's answer to two problems: customers want to submit their request any time – also after hours – and the workshop is tired of half-finished phone enquiries. The AI clarifies what's actually needed and places a structured request in the calendar. The workshop confirms the appointment – not the AI.
AI qualifies the request
Free text becomes clean job data: model, symptom, preferred date, urgency. No automatic booking – just a fully structured request.
Workshop confirms – not the AI
You see the qualified request in the CSB calendar and confirm it (or propose another slot). Only then does the customer confirmation go out.
Test rides and advice
Not just workshop – test rides, advisory appointments and handovers can also be received as requests.
Structured calendar – no chaos
All requests land in the CSB workshop calendar with full detail. No paper chaos, no phone tag – appointments with complete information, ready to confirm.
Immediate customer feedback
After the service appointment, the customer automatically receives a feedback request. You see directly where there is room for improvement.
Embedded in your website
The Digital Service Advisor can be embedded in any existing website – regardless of CMS. No separate portal, no tool-switching for the customer.
In development – waitlist
This module is currently in development. If you're interested, join the waitlist – we'll let you know when it's available.
Let's talk about your shop – not about our software.
We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.