Support

Support that knows your business.

Ticket first – then we get back to you. Describe the problem once, not three times from scratch. Our team looks at it and comes back with an answer, not a hold queue.

Open help center

Our support understands day-to-day life in motorcycle, bicycle and related retail. You don't have to explain what workshop intake means or why seasonality matters. Ticket first – describe the problem once, not three times on the phone. Our team looks at it and gets back to you with an answer, not a hold queue.

How to reach us

Help center

Step-by-step guides, short videos and error descriptions. Many questions answered in under two minutes, without waiting for anyone.

Open help center

Create a ticket

Describe the problem once, our team gets back to you. No phone tag, no repeating yourself.

Open ticket

Phone

When the ticket calls for it, our team will call you back – no hold queue on your end.

+49 4489 927777

Email

For attachments, screenshots or anything you want in writing.

support@csb-software.de

Emergency service

Friday 16:45–18:00 and Saturday 09:00–14:00 for incidents that block active business operations.

Open emergency form

Office hours

Mon–Wed: 08:45–12:30 & 13:00–18:00 Thu: 08:45–10:45 & 11:30–12:30 & 13:00–18:00 Fri: 08:45–16:45 (Times are local time in Germany.)

Support areas

Everything around day-to-day operations – in one place.

What you can count on

Industry knowledge

Most requests come from two-wheeler and related specialist retail. Exactly what CSB is built for.

Direct access

A focused team in Augustfehn. No endless transfers through anonymous structures.

Structured contact

Ticket as the entry point. No phone tag, no repeating yourself. Our team responds when there is an answer.

Existing customers first

Keeping our customers running is the priority. The team is set up for that.

Related

Support FAQ

  • What is the best first step when I have a problem?+

    The help center first: step-by-step guides and error descriptions cover many common questions. If you can't find an answer, create a ticket and our team will get back to you.

  • Which languages do you support?+

    Typically German. English is often possible on request.

  • When can I expect a response?+

    Usually the same business day – depending on complexity. For emergencies outside office hours, the emergency service is available.

  • Where do I find training?+

    See the Training page for open sessions and on-site training. Often the best path when onboarding staff or deepening processes.

Let's talk about your shop – not about our software.

We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.