Support

Emergency service

When operations stop – outside regular office hours.

Back to support

Outside our office hours you can reach our emergency service at the times below. Please use it only for incidents that block your daily operations.

During regular office hours we do not process emergency requests because no staff member is on standby. During office hours please use the ticket form in the help center.

Availability

  • Friday: 16:45 – 18:00
  • Saturday: 09:00 – 14:00

When is an emergency request appropriate?

  • POS or ERP cannot be started.
  • End-of-day or TSE functions cannot be executed.
  • Database or server issues block sales or workshop operations.

What we do not handle via emergency

Training, configuration questions, new features or reports are best handled during regular office hours – not via emergency.

Submit an emergency request

Fill in the form – we'll respond as quickly as possible during emergency hours.

Make sure someone can actually be reached on this number when we call (e.g. no endless queue or closed shop line).

Max. 5 files, up to 7 MB each (15 MB total). Allowed: JPG, PNG, GIF, PDF, TXT, CSV, XLS, XLSX, DOC, DOCX.

By sending, you agree to the processing of your data to handle this emergency request. Details in our privacy policy.

Open a ticket in the help center

Let's talk about your shop – not about our software.

We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.