Workshop for bicycle and e-bike
Jobs with diagnostic steps, time tracking and parts capture – also for complex service packages.
Bicycle & e-bike
Software for bicycle retail.
From the first spring ride to the next seasonal service – CSB holds shop floor, workshop and online together, so you keep your customers moving.
Trust with evidence
Specialized in bicycle retail.
- veloconnect standard
- Hartje & wholesaler integrations
- BIDEX standard
- Since 1993
- 200+
- Bicycle dealers in DACH
- 30+
- Years of industry depth
veloconnect as the industry standard – including Hartje: article data, orders and availability without switching portals.
Industry in transition
Your shop is about motion, freedom and the right bike – not parts lists.
Bicycles and e-bikes are more than transportation today: they are a way of life. Families, commuters, athletes – they all walk into your shop because you make riding feel easy again. That's what your advice, your workshop and your eye for detail are for.
At the same time the market has shifted: the e-bike boom is plateauing, advisory quality and service expectations are moving to the fore. Wholesalers digitise via veloconnect, manufacturers push data, customers compare prices online – and still expect advice at the counter. Whoever runs all that in scattered spreadsheets loses the season.
CSB has your back: workshop with calendar, veloconnect integration with the major wholesalers, online and store on one data set. So you can stay focused on the reason you're in business – getting people on bikes.
Bicycle retail is craft, season and trusted advice – CSB brings it all together. So every customer rides out on the right bike and comes back for the next service.
Sales including test rides
Test ride appointments directly in the calendar, handover in the customer record – frame number and service history at a glance.
Wholesaler integrations
Orders, dispatch notices and master data directly in CSB – no separate import/export.
Season firmly in hand
Service reminders, tyre season, parts campaigns – plannable as recurring events.
What your customers really ask
"Is my bike ready?" – CSB has the answer.
It's always the same questions at the counter and on the phone. With CSB you have the answer in seconds – no searching, no callbacks.
- „Is my bike ready?"
- „What did the service inspection find?"
- „Is my e-bike still under warranty?"
Workshop job, diagnostics and customer record live in one system. One screen, one truth – you're there in 5 seconds and the customer feels taken seriously.
What you get
Five building blocks for bicycle retail.
Workshop, wholesalers, sales, customer communication and analytics – CSB covers the reality of the bicycle business from one data set.
Workshop with integrated calendar
- Workshop job processing and calendar planning in one system
- Assign jobs to time slots and mechanics, reschedule any time
- Model-specific maintenance plans – bike and e-bike inspections built in from the factory
- Clean separation of warranty, goodwill and chargeable work on the job
- Attendance and time tracking – mechanic utilization at a glance
- Job templates for recurring services (inspection, e-bike check, seasonal change)
- Labor values (AWS) for bicycle and e-bike service configurable
- Subcontract work and external repairs captured and invoiced on the job
- Diagnostic steps and fault descriptions for complex jobs directly on the order
veloconnect & wholesaler integrations
- veloconnect as the standard protocol – article data and orders from one screen
- BIDEX (industry product group key) for uniform product classification integrated
- Hartje (incl. "Mein Hartje") via veloconnect – master data, orders, vehicle/parts mapping
- Dispatch notices and master data directly in CSB – no separate import/export
- Articles ready for online sale with all info, including images and descriptions
- More wholesalers connected continuously
Sales, online & season planning
- Test ride appointments directly in the calendar, handover in the customer record
- Frame number and typing directly on the sales order – cleanly assigned
- Service reminders, tyre season and parts campaigns plannable as recurring events
- Winter storage and tyre storage – intake, collection and customer notification in the system
- Own online shop as an extension of the store – one data set, no duplicate maintenance
- Live stock: items sold in store disappear from the shop – no cancellation emails
Customer engagement & GDPR-compliant messaging
- Notify customers about finished jobs or incoming orders – SMS, WhatsApp, email
- Capture interests and preferences per customer for targeted outreach
- Control communication channels per customer – GDPR-compliant
- Mail merges, email and SMS campaigns for events and promotions
Analytics & control
- Workshop utilization per mechanic and week – see bottlenecks in time
- Top models, margins and brand performance at the press of a button
- Season, brand and model reports as the basis for every management meeting
- Drill-down from total revenue to single line item
Wholesaler & supplier integrations
Hartje, veloconnect & more wholesalers in CSB.
veloconnect is the technical path to Hartje and other wholesalers: ordering, data maintenance and goods receipt from one system. We present Hartje as a partner separately – the integration runs via the industry standard.
Hartje
- "Mein Hartje" – Hartje's B2B shop / dealer portal (bicycle, automotive, orders & invoices)
- Connected in CSB via veloconnect – master data, orders and availability without a separate portal
- Articles, orders and invoices in the ERP data flow
- Vehicle and parts mapping taken over where the data scope supports it
veloconnect (standard protocol)
- Industry standard for data exchange between wholesaler and ERP
- Technical path to Hartje and many other bicycle wholesalers
- Pull article information – descriptions, images, prices
- Submit orders electronically – no re-keying
- Query supplier availability live (where supported)
- Articles automatically online-ready, including images and texts
BIDEX (product group key)
- Industry standard for uniform product group classification in bicycle retail
- Standardised key for article groups and range management
- Foundation for cross-supplier data exchange
Major wholesalers in the market – e.g. Paul Lange, ZEG, Cosmic Sports, BICO Sports, Wiener Bike Parts, Hermans – are part of bicycle retail reality; we add integrations step by step. Missing a supplier?
Request an integrationIntegrations
Fully connected – from wholesale to POS.
CSB connects bicycle retail with its entire ecosystem: wholesalers, bicycle portals, marketplaces, payment providers, shipping and accounting – all from one system.
Bicycle interfaces
- veloconnect
- BIDEX (product group key)
- Bikes.de
- Mobility Hub
- Locally.com
- SuperBike8
- Hartje (bicycle section)
Marketplaces & e-commerce
- eBay (incl. vehicle usage list)
- Amazon
- Otto
- eCommeleon Multichannel
Insurance & warranty
- Car Garantie / Bike Garantie
Shipping & logistics
- DHL
- DPD
- GLS
Accounting & compliance
- DATEV (SKR03/04/51)
- E-invoice
- RKSV (AT)
- Intrastat
- TSE
- GoBD
- GDPR
Payments
- PayPal
- GiroPay
- EC terminal
- SEPA
- Cash
- Check
Communication
- SMS
- TAPI
Praxis
Spring. Sunshine. Workshop full.
It's 9am, the sun's out, the phone is ringing – everyone wants their bike ready. With CSB you see daily utilisation, schedule appointments deliberately, prepay service packages, and the customer gets notified automatically when the bike is ready. You stay calm, your customer is back on the saddle sooner.
Frequently asked questions about CSB for bicycle and e-bike dealers
Does CSB integrate with veloconnect for bicycle wholesale?+
Yes. veloconnect is the industry standard for live availability and ordering in bicycle wholesale and is directly available in the CSB ERP. Hartje ("Mein Hartje", bicycle section) is connected via veloconnect – master data, price files and orders run automated, without parallel maintenance in the B2B portal.
How does CSB support the workshop business in bicycle retail?+
With a dedicated workshop module: appointment calendar, work order, time clock for working hours, photo documentation on the job, maintenance schedule. Complemented by online appointment booking – customers submit workshop requests around the clock, the workshop confirms the appointment in the CSB calendar.
Does CSB handle frame numbers and typing for bicycles?+
Yes. Frame number management, vehicle types and model assignment are implemented in CSB as an industry workflow – not a generic article field. This enables clean assignment of warranty cases, workshop orders and sales history to a specific bicycle.
How does CSB differ from generic ERPs such as JTL-Wawi for bicycle dealers?+
CSB is an industry ERP: serial number management, workshop orders, manufacturer warranty handling, veloconnect integration and SKR03/SKR04 accounting are available out of the box. In JTL-Wawi, SAP Business One or xentral these capabilities have to be rebuilt through customisation.
Can CSB also handle the workshop in multi-mechanic, multi-site operations?+
Yes. The CSB time clock captures attendance and working hours per employee and per job. Utilisation views per mechanic help to manage workshop capacity in real time.
Let's talk about your shop – not about our software.
We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.