Support

Remote support

Solving issues together – as if we were on site.

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When troubleshooting, it often helps if we can look at the screen together. We use TeamViewer for that. Just call us – we'll solve it together.

CSB remote support via TeamViewer

If you need help from our customer support, please call. We'll then start a TeamViewer session together so we can see your screen and resolve the issue directly.

How a remote session works

  • Call our hotline: +49 4489 92 77 77.
  • Click "Start CSB TeamViewer now" – the file downloads and launches immediately.
  • Alternatively start TeamViewer from CSB program module 9-G when our support agent asks you to.

Security

  • Remote sessions only start with your active consent.
  • You always see what we see and can disconnect at any time.
  • After the session ends CSB has no further access – every session is a one-off authorisation.
Call hotline: +49 4489 92 77 77Start CSB TeamViewer now

Let's talk about your shop – not about our software.

We're on the line: Effi and Aaron from sales get back to you personally – no call center, no script.